Advanced Hotel Reservation System

CONSULTANT SPEAKS

Advanced Hotel Reservation System

Remya R. Krishnan

Consulting Services – QA

in-sales@innovature.ai

The Hotel Reservation System was required to provide the most modern reservation services, for hotels and resorts, for our client with interests in hospitality and allied services. The main purpose of the system is to provide bookings based on membership, and to offer a set of attractive benefits and services.
The major technical challenge we encountered was that the existing reservation system was having a limited set of features, which had to be expanded to enhance the customer experience. Further there was limited documentation available for the reservation APIs and its usage.
The biggest challenge we faced in this project was inadequate documentation, for integrating external reservation service. We had to visualise the system output, and thereafter plan the design and workflow. The team took huge efforts and identified implementation methods from the available information.  
We expanded the centralized reservation system from the existing service, and used for hotel reservations and status checks. We developed this system using Micro-Service architecture to achieve maximum efficiency and maintainability.
The upgraded system attracted new users and greatly increased usage of advanced search features, by as much as 50% increase in acquisitions. The system is scalable and multiple users can access the system simultaneously.

Advanced Hotel Reservation System