Rich Communication Service (RCS) based messaging solution

Our solution helped the client to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence.

Project background

The customer wanted an RCS based advanced messaging system that would offer a better engaging experience to customers.

Customer Profile

Challanges

Solutions

Customer Profile

Our customer approaches to think in terms of experiences and uses these stories to craft their products. They place human perception foremost when it comes to aesthetics by embracing every possibility to ensure the best user experience. Our client products are made without compromise.No detail is too small and no process is too much when it comes to achieving excellence. Driven by innovation and inspired by technology, they design products that illustrate every step of the process.

Challanges

SAML based authentication using Shibboleth

Solutions

Our solution helped the client to increase their engagement with customers by making use of business messaging using chatbots and artificial intelligence. The solution eliminated the need to download multiple apps instead, users were given direct access to a range of brands and services from within the messaging app itself, allowing them to engage with virtual assistants for shopping, flight ticket booking, restaurant reservations and more.