Business Operations Manager

Job Categories: Operations
Job Type: Full Time
Job Location: canada ontario
Experience: 6-7 Years
Designation: Business Operations Manager
Job ID: IN/DLY/010122/7

Key responsibilities

  • Responsible for user effort, motivation, and progress with help of customer success processes
  • Responsible for setting up, tracking, and reporting all the project metrics, identifying any issues in the processes, and suggesting ways to address the issues
  • Reach out to users using various channels like email, calls on a daily basis to understand their challenges and orchestrate help using internal process and mentors.
  • Track the performance of the assigned set of learners in our programs using reports and identify intervention points
  • Planning, implementing, and managing proposed recommendations and cross-functional projects, with complete ownership

Technical Skills

  • 6-7 Years of professional experience 
  • Strong analytical skills and communication skills
  • Should be comfortable with handling data and reports with the right tools (MS Excel knowledge is a must)
  • Should be able to independently form a hypothesis, and validate the same through data
  • Should be able to listen, understand customer problems, and leverage internal tools, processes, and people to solve them.

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