Business Operations Manager

Job Category: Sales
Job Type: Full Time
Job Location: Infopark - Kochi
Experience: 6 - 7 Years
Designation: Business Operations Manager
Job ID: IN/DLY/010122/7

Key responsibilities

  • Responsible for user effort, motivation, and progress with help of customer success processes
  • Responsible for setting up, tracking, and reporting all the project metrics, identifying any issues in the processes, and suggesting ways to address the issues
  • Reach out to users using various channels like email, calls on a daily basis to understand their challenges and orchestrate help using internal process and mentors.
  • Track the performance of the assigned set of learners in our programs using reports and identify intervention points
  • Planning, implementing, and managing proposed recommendations and cross-functional projects, with complete ownership

Technical Skills

  • 6-7 Years of professional experience
  • Strong analytical skills and communication skills
  • Should be comfortable with handling data and reports with the right tools (MS Excel knowledge is a must)
  • Should be able to independently form a hypothesis, and validate the same through data
  • Should be able to listen, understand customer problems, and leverage internal tools, processes, and people to solve them.

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Jesper Bågeman

Partner, Technology

Jesper Bågeman is an IT enthusiast committed to driving positive change through technology. He leads with three core principles: fostering genuine partnerships with clients, integrating sustainability into operations, and prioritizing the empowerment and well-being of team members. Jesper’s dedication to these values ensures that he delivers impactful results.


Tiby Kuruvila

Cheif Advisor

Tiby is a respected technology expert recognized for his contributions in project management and technology development. His dedication to technological advancement and client relationship management has established him as a valuable asset in driving business growth and maintaining customer satisfaction across various sectors.


Meghna George

HR Manager

Meghna is dedicated to shaping HR practices and fostering a culture of growth and empowerment, steering Innovature toward a brighter future. With an impressive background in Human Resources, Meghna has successfully led HR shared services and managed the HRBP portfolio for large delivery units. Her expertise encompasses strategic planning, change management, and employee development, making her a pivotal force in driving organizational excellence.


Unnikrishnan S

Vice president

Unnikrishnan brings a wealth of experience in delivering impactful software projects and implementing strategic technological initiatives. His comprehensive knowledge in project management, operations, and client engagement consistently yields significant results, making him a trusted leader in the field of IT.


Gijo M S

CEO , Global

Gijo is based in Japan and possesses two decades of experience in modern web technology, big data analysis, cloud computing, and data mining. He plays a pivotal role in shaping the company’s global reputation, particularly within the Japanese IT industry, and brings extensive experience in sales, delivery management, partner management, operations, and technology consulting.


Ravindranath A V

CEO India, Americas & EMEA

Ravindranath is a seasoned executive renowned for his global proficiency in IT strategy, infrastructure, and software services delivery. With a focus on innovation, he translates clients’ business concepts into actionable solutions across diverse industries such as banking, retail, education, and telecommunications.