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Lead Support Engineer

Job Category: Infra
Job Type: Full Time
Job Location: Infopark - Kochi
Experience: 3 - 4 Years
Designation: Lead Support Engineer

Technical Skills

  • Ability to troubleshoot issues across different technology capabilities such as computing, storage, networking, physical infrastructure, software, etc.
  • Experience in managing Linux, Windows, and Mac Operating systems
  • Development, documentation, and maintenance of network strategies and procedures
  • Knowledge of infrastructure automation tools such as Ansible, Puppet, etc
  • Excellent problem-solving and communication skills
  • Good knowledge of network infrastructure, switches, routers, firewalls, etc

The following skill sets will be an add-on

  • Knowledge of cloud platforms such as AWS, Azure, GCP, etc
  • Experience in setting up CI/CD pipelines
  • Knowledge of containerization tools such as Docker, Kubernetes, etc

Job Responsibilities

  • Take care of the implementation, administration, and support of the development environment
  • Internal ticket system management
  • Oversee the day-to-day operations of the Infra Support Team
  • Provide direction and assistance to team members
  • Record and track team SLAs and workflows
  • Monitor team performance and report on metrics
  • Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
  • Work collaboratively with peers and management

Certifications

  • CCNA

Technologies

  • Containerization
  • AWS, Azure, GCP
  • Ansible, Puppet
  • Terraform
  • Jenkins

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