Revolutionizing Online Surveys with Efficient Video Campaign Management
In a Nutshell
A Japan-based organization partnered with us to reinvent the digital survey experience through a seamless video-based platform powered by Agora. The platform features three core modules—for campaign management, participant engagement, and centralized admin control—making surveys more interactive, efficient, and rewarding. From real-time interview scheduling to automated reward disbursements and in-platform ticket purchases, every touchpoint is optimized for both businesses and participants.
In a Nutshell.
A Japan-based organization partnered with us to reinvent the digital survey experience through a seamless video-based platform powered by Agora. The platform features three core modules—for campaign management, participant engagement, and centralized admin control—making surveys more interactive, efficient, and rewarding. From real-time interview scheduling to automated reward disbursements and in-platform ticket purchases, every touchpoint is optimized for both businesses and participants.
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Inside the Opportunity
- Campaign management required manual coordination, slowing down scheduling and execution.
- No real-time chat or notifications caused communication gaps during interviews.
- Reward disbursement was delayed due to a lack of automation, affecting participant motivation.
- Payment processes for ticketed surveys were slow and inefficient.
- Limited admin oversight reduced visibility into operations and user activity.
Inside Innovature’s Thinking
- Developed a full-featured survey platform with three distinct modules:
→ Campaign creation & scheduling
→ Participant engagement & rewards
→ Centralized admin control
- Used Agora for smooth, real-time video interviews.
- Integrated Firebase Cloud Messaging to enable real-time chat and notifications.
- Built an automated point-based reward system, tied directly to interview duration and completion.
- Added a secure payment gateway for fast and reliable ticket transactions.
Inside the Impact
35%
50%
40%
Client Overview
Our client is a Japan-based organization focused on enhancing survey and interview processes through innovative digital solutions. They sought to address inefficiencies in traditional systems and deliver an engaging platform that supports real-time interaction, streamlined management, and robust administrative capabilities. Their goal was to leverage technology to create seamless and user-friendly experiences for all stakeholders.
Problem Statement
The client encountered several challenges in their existing system for conducting surveys and interviews. Campaign management was inefficient, requiring significant manual coordination to handle schedules, participants, and deliverables. The lack of real-time interaction tools such as notifications and chat features hampered communication during campaigns, leading to delays and miscommunication. Furthermore, the reward system for participants was not integrated or automated, resulting in delays and dissatisfaction among monitors. Payment processing for ticket purchases was also cumbersome, causing transactional bottlenecks. Additionally, administrative control was limited, making it difficult for operators to manage customers, monitors, campaigns, and overall operations effectively.
Our Solution
To address these challenges, Innovature Labs developed the platform with advanced features tailored to meet the client’s needs. Campaign management was streamlined, enabling customers to easily schedule and monitor interviews while managing deliverables efficiently. Real-time communication was enabled using Firebase Cloud Messaging, allowing notifications and chat functionalities for seamless interaction between participants. The reward system was automated, ensuring timely and accurate point allocation based on interview durations. An integrated payment gateway provided a secure and efficient solution for ticket purchasing, eliminating transactional delays. Additionally, a centralized administrative dashboard empowered operators to oversee user activities, campaigns, sales, rewards, and campaign content effectively, resulting in improved control and transparency.
Client Benefits
The implementation of the platform delivered significant benefits to the client’s operations and user experience.
- Campaign management became 35% faster, thanks to automation and streamlined scheduling.
- Real-time communication and the reward system enhanced monitor engagement, leading to a 50% increase in participation rates.
- Integrated payment processing improved ticket transaction speeds by 40%, boosting efficiency.
- Operators experienced a 25% improvement in operational visibility, enabling quicker decision-making and better oversight.
- Overall, customer satisfaction rose by 30% as businesses benefited from smoother interview processes and more reliable deliverables, solidifying the platform’s value as a robust solution.
