Key responsibilities
- Responsible for user effort, motivation, and progress with help of customer success processes.
- Responsible for setting up, tracking, and reporting all the project metrics, identifying any issues in the processes, and suggesting ways to address the issues.
- Reach out to users using various channels like email, calls on a daily basis to understand their challenges and orchestrate help using internal process and mentors.
- Track the performance of the assigned set of learners in our programs using reports and identify intervention points.
- Planning, implementing, and managing proposed recommendations and cross-functional projects, with complete ownership.
Technical skills
- 6-7 Years of professional experience.
- Strong analytical skills and communication skills.
- Should be comfortable with handling data and reports with the right tools (MS Excel knowledge is a must).
- Should be able to independently form a hypothesis, and validate the same through data.
- Should be able to listen, understand customer problems, and leverage internal tools, processes, and people to solve them.
