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Empowering Morning Market: 250+ Shops Offer Personalized Online Shopping With Our Help

CLIENT

Confidential

SERVICES

Online Shopping

INDUSTRY

Internet Marketplace Platforms

LOCATION

Japan

In a Nutshell.

  • Our client needed a marketplace with a user-friendly and intuitive interface to enhance shopping convenience for their users..
  • Needed advanced algorithms for personalized product recommendations based on user history.
  • The implemented solution included secure payment options (credit/debit cards, net banking, digital wallets) for safe and convenient transactions.

To Know More About Us

Client Overview

Our Client is a traditional Morning Market organizer based out of Japan. The Morning Market boasts approximately 250 stores offering take-home souvenirs, seafood, vegetables, fruit, sweets, and other FMCG products. The Morning Market is open for business from as early as 5 am (6 am during the winter) and closes at noon.

Problem Statement

The outbreak of Covid 19 forced the morning market to close temporarily, causing a hard time for both the customers and shop owners. Senior citizens represent a major share of customers who aren’t very familiar with online grocery shopping and might take a lot of time building their order, leading to a high percentage of abandoned baskets. As to help with the situation, an online shopping platform enabled with AI & ML and an easy-to-use user interface will address the problem. The platform should be capable enough to suggest personalized shopping lists depending on the customer buying pattern. The suggested online platform with an easy-to-use user interface and personalized shopping list can reduce the resistance for customers over new technology and make sure that the market is functional digitally with 25% more efficiency.

Our Solution

Innovature proposed a personalized digital experience that focuses on the customers’ needs and goals throughout their shopping experience. From the moment they start searching to the moment they check out; their user experience is optimized based on their preferences. To the customer, it will seem like a personal shopper takes them by the hand and leads them along shelves that are stocked with products, deals, and content specifically selected for them.

We provided a bigger and higher value shopping basket as retailers with a personalized experience notice their customers tend to put more value in their shopping basket, and they do it faster – leading to more and higher value check-outs. We also helped to do targeted promotion of their brand products to specific groups of customers. This is the online equivalent of displaying a brand on the most visible shelves to the customers who are most interested in specific products.

Client Benefits

Our clients were delighted with a myriad of impressive benefits through our services. They experienced a truly personalized digital experience, perfectly tailored to their unique preferences and needs. Our cutting-edge inventory and order management system revolutionized their operations, leading to a staggering 50% increase in efficiency. Moreover, we successfully shattered customer resistance towards online ordering platforms, resulting in a remarkable 75% boost in digital sales.

With our innovative solutions, our clients achieved a fully virtual operation, eliminating the need for physical infrastructure and enabling a cost-saving of up to 40%. These exceptional results empowered businesses to thrive in the digital landscape and exceed customer expectations.

Hibernate

Jesper Bågeman

Partner, Technology

Jesper Bågeman is an IT enthusiast committed to driving positive change through technology. He leads with three core principles: fostering genuine partnerships with clients, integrating sustainability into operations, and prioritizing the empowerment and well-being of team members. Jesper’s dedication to these values ensures that he delivers impactful results.

jesper

Tiby Kuruvila

Cheif Advisor

Tiby is a respected technology expert recognized for his contributions in project management and technology development. His dedication to technological advancement and client relationship management has established him as a valuable asset in driving business growth and maintaining customer satisfaction across various sectors.

tiby

Meghna George

HR Manager

Meghna is dedicated to shaping HR practices and fostering a culture of growth and empowerment, steering Innovature toward a brighter future. With an impressive background in Human Resources, Meghna has successfully led HR shared services and managed the HRBP portfolio for large delivery units. Her expertise encompasses strategic planning, change management, and employee development, making her a pivotal force in driving organizational excellence.

meghna

Unnikrishnan S

Vice President

Unnikrishnan brings a wealth of experience in delivering impactful software projects and implementing strategic technological initiatives. His comprehensive knowledge in project management, operations, and client engagement consistently yields significant results, making him a trusted leader in the field of IT.

unnikrishnan

Gijo M S

CEO, Global

Gijo is based in Japan and possesses two decades of experience in modern web technology, big data analysis, cloud computing, and data mining. He plays a pivotal role in shaping the company’s global reputation, particularly within the Japanese IT industry, and brings extensive experience in sales, delivery management, partner management, operations, and technology consulting.

Gijo

Ravindranath A V

CEO, India & Americas

Ravindranath is a seasoned executive renowned for his global proficiency in IT strategy, infrastructure, and software services delivery. With a focus on innovation, he translates clients’ business concepts into actionable solutions across diverse industries such as banking, retail, education, and telecommunications.

ravi