Functional and Usability Testing

Why Test Your Software

Usability, functionality, and features are the three cornerstones of any successful software product — they go hand in hand. Without one, the other two lose their value.Whether you’re building a product from scratch or need an independent QA partner, we can help. Our engineers rigorously test for functional and usability requirements, break faulty code, and help you build software that’s not only robust but also inclusive.

We Follow Globally Recognized Standards

What sets us apart

We follow Heuristic evaluation, wherein we compare the design against a set of established principles.

Our methodology of user-based testing observes real users interacting with the products to identify potential issues.

Usability Testing Services

We help your products achieve an above-par UX, which fosters better brand perception and loyalty. Our process starts with evaluating your application with users, ensuring the navigation is intuitive and user-friendly. Identifying bottlenecks that detract from a good UX is our core objective. Here is how we define the key parameters for our usability testing expertise:

Defining the Objectives and Problem

Problem identification and objective definition are our primary goals. Specification comes from the use case you would want to prioritize, be it specific features or the effectiveness of the design.

Factoring in the Target Audience

We understand the end beneficiaries of this application, their age group, demographics, and level of experience with similar products to understand how they might be using this product.

Creating Use Cases for Testing

We then develop detailed test scenarios that closely mirror real-world user behavior, focusing on how actual users would navigate, interact with, and utilize the product across various functions and features.

Determining Metrics for Success

This step involves defining the key metrics that indicate successful user interaction with the product. These may include load time, task success rate, time taken to complete specific tasks among others.

Functional Testing

From identification of bugs to enhancing and increasing reliability, our QA engineers have consistently helped in eliciting and enhancing user satisfaction and compliance. Here is our functionality testing workflow:

Requirement Analysis

We start by understanding the requirements of our users, which are essential to delivering testing services. This stage allows us to create a strategy that resonates with the goals of our customers.

Test Planning

This plan outlines the testing strategy, objectives, scope, timelines, and the allocation of resources. We meticulously plan tools and the testing strategies suitable for this project.

Test Case Execution

This stage allows for the identification of defects, inconsistencies within your product. Our testing strategies includes functional, regression, compatibility, and usability tests.

Documentation

Our approach ensures all defects are documented and shared with the dev team, while continuously resolving bottlenecks to improve product efficiency, useability in the future versions.

How Have We Impacted

35%
Increase task success rate

30%
Reduced time for each task

25%
Boosted user satisfaction rates

Ready to fix your “slacky” digital experience?

Ensure your digital products are accessible to all. Contact us today for to get the help of our expert Quality Testing Engineers.

Tools Powering Our Capability

FAQ

What is the difference between functional and usability testing?

Functional testing ensures that the software behaves as expected — verifying that features and functions perform correctly. Usability testing, on the other hand, focuses on how easily and intuitively users can interact with the product, ensuring a smooth user experience.

How do you determine the success of usability testing?

We define success using key metrics like task success rate, time on task, navigation errors, and user satisfaction scores. These metrics help us identify and eliminate bottlenecks in the user journey.

What standards do you follow for accessibility and usability testing?

We follow globally recognized standards like WCAG 2.2 for accessibility and use Heuristic Evaluation principles. We also conduct user-based testing by observing real users interact with the product to identify usability issues.

What kind of applications can benefit from your testing services?

Any digital product — whether in development or already live — can benefit. This includes web platforms, mobile apps, and enterprise tools looking to improve reliability, performance, and user satisfaction.

What tools do you use for automation in functional and usability testing?

We use modern automation frameworks such as: