Retail

Personalize without adding headcount to run it.

Demand forecasting, process automation, and customer insight: the systems that used to require a bigger team, running on the one you already have.

● retail coverage / ops to insight
one team
Retail process automation inventory, orders, invoicing (RPA)
in scope
Customer insight behavioral & touchpoint analytics
in scope
Security transformation AI & blockchain-based protection
in scope
Built for demand that changes weekly, not annually
40%
more revenue generated from personalization activities by retailers who excel at it, compared to average performers.
McKinsey research
73%
of retail revenue now comes from customers who actively engage with personalized marketing and loyalty communications.
Voyado, Retail Radar 2025

Six capabilities that drive demand

From backend ops to the storefront experience: solutions built for how retail actually runs.

Ops

Transformation of Retail Ops

Unified backend/frontend integration across sales, marketing, and channel operations.

Automate

Retail Process Automation

RPA across inventory, order processing, and business analytics to cut cost and increase ROI.

Personalize

Complete Digital Transformation

Behavioral insight and in-store location detection powering context-aware personalization at scale.

Experience

Enhanced User Experience

AI-driven product stacking, wayfinding, and sensory recommendations across the customer journey.

Insight

Leverage Customer Insights

Touchpoint data captured and fed back into product and service development.

Secure

Security Transformation

AI and blockchain applied to data management, network protection, and compliance.

Not another point tool. Not a generic integrator.

Point AI Vendor Generic Systems Integrator Innovature
Understands retail's real-time demand shifts — ✓ ✓
Builds production AI models & agents ✓ — ✓
Treats AI as core, not a bolt-on ✓ — ✓
Same team, foundation through to AI — — ✓
No handoff between infrastructure & AI teams — — ✓

Related capabilities

Build retail experiences that convert

Streamline operations, enhance customer journeys, and drive measurable growth with intelligent, data-powered retail solutions.

FURTHER READING
Loading latest articles...—

Questions we get before a first call

Industry-standard development practices, rigorous testing at every stage, and security measures including data encryption and secure coding, aligned to relevant industry standards.

A single-channel pilot (product recommendations on your main storefront, for example) can go live in weeks. Multi-channel rollouts with legacy POS integration take longer; we scope the real timeline once we know what's already connected.

Yes, support tuned to retail's calendar, with extra monitoring capacity around peak seasons like holiday and back-to-school, plus regular updates as your catalog and channels change.

Yes, seamless integration with existing infrastructure, POS, inventory databases, APIs, and third-party services, after a thorough compatibility assessment.

A multi-layered, system-driven approach that combines retail-specific expertise with the technology to actually execute it, not just a recommendation.

Using RPA (robotic process automation) to handle repetitive, rule-based retail tasks: inventory updates, order processing, reporting: without a person doing each step manually.

The economics work best once manual personalization or process work is genuinely consuming real staff time: for very small operations, the automation overhead may not yet be worth it.

Yes, the same personalization and automation engine extends to the channel your customers actually check out on, whether that's in-store, online, or both.

Build Retail Experiences That Convert

We help retailers streamline operations, enhance customer journeys, and drive measurable revenue growth with intelligent, data-powered retail solutions.

Talk to Our Retail Experts

Wahbe Rezek

Advisor, AI & Deep Tech

Wahbe, based in Amsterdam, has a solid background in project and IT change management, notably at the City of Amsterdam and ING. In 2019, he transitioned to become a Program Manager at ING’s Financial Markets division, specializing in AI. Since late 2022, Wahbe has founded Future Focus, offering AI advisory and implementation services, and assisting clients in maximizing the potential of artificial intelligence. Additionally, he serves as an Advisor-AI & Deep Tech at Innovature, where he provides strategic insights and guidance on cutting-edge AI technologies.

Image of Wahbe Rezek

Jesper BÃ¥geman

Partner, Technology

Jesper is an IT enthusiast committed to driving positive change through technology. He leads with three core principles: fostering genuine partnerships with clients, integrating sustainability into operations, and prioritizing the empowerment and well-being of team members. Jesper’s dedication to these values ensures that he delivers impactful results.

Image of Jesper BÃ¥geman

Tiby Kuruvila

Cheif Advisor

Tiby is a respected technology expert recognized for his contributions in project management and technology development. His dedication to technological advancement and client relationship management has established him as a valuable asset in driving business growth and maintaining customer satisfaction across various sectors.

Image of Tiby, on of Innovature's Co-founders

Meghna George

HR Manager

Meghna is dedicated to shaping HR practices and fostering a culture of growth and empowerment, steering Innovature toward a brighter future. With an impressive background in Human Resources, Meghna has successfully led HR shared services and managed the HRBP portfolio for large delivery units. Her expertise encompasses strategic planning, change management, and employee development, making her a pivotal force in driving organizational excellence.

Image of Meghna George, the HR manager

Unnikrishnan S

Vice President

Unnikrishnan brings a wealth of experience in delivering impactful software projects and implementing strategic technological initiatives. His comprehensive knowledge in project management, operations, and client engagement consistently yields significant results, making him a trusted leader in the field of IT.

Image of Unnikrishnan S, Vice President of Innovature

Gijo Sivan

CEO, Global

Gijo is based in Japan and possesses two decades of experience in modern web technology, big data analysis, cloud computing, and data mining. He plays a pivotal role in shaping the company’s global reputation, particularly within the Japanese IT industry, and brings extensive experience in sales, delivery management, partner management, operations, and technology consulting.

Image of Gijo Sivan, Global CEO of Innovature

Ravindranath A V

CEO, India & Americas

Ravindranath is a seasoned executive renowned for his global proficiency in IT strategy, infrastructure, and software services delivery. With a focus on innovation, he translates clients’ business concepts into actionable solutions across diverse industries such as banking, retail, education, and telecommunications.

Image of Ravindranath, CEO of Innovature Americas